Mobile & Online Experience
A seamless, fast, and forward-thinking experience.
Banno works across users’ devices and is developed with industry-leading technology to deliver a smooth experience your users are used to (think Instagram).
No bots about it. Bring back real conversations.
You're there for account holders in-branch. Imagine giving them the same service, provided by the same tellers, over the digital channel—at the moment of need.
Accomplish everything you would in person.
With Conversations, you can help people, via chat, in the context of their unique problems. And with full visibility to their account activity and assurance that they’re fully-authenticated, you can even transact on their behalf.
Managing conversations is easy.
Your account holders are never left hanging, because conversation management is made easy with clear conversation statuses and the ability to assign each conversation to a teller. Plus, you can help multiple people at once.
Provide a service that no other digital banking solution can.
For account holders, reaching out to you and getting things done over the digital channel feels as natural as walking up to a teller in the branch. They can turn to you for help, no matter where they are, all without abandoning their task at hand—and that just reinforces your reliability in their minds.
It’s not just personalization, it’s true human service—something technology alone simply can’t duplicate.
All your people.
All in one place.
With People you can give account holders your best service throughout one-on-one interactions with easy access to users’ activity timelines and searchable transaction lists, so you can get to the root of any problem in a flash. You’re even able to configure features down to the user level by toggling their permissions on and off.
Now you’re paying with the big dogs.
Make it easier than ever for your users to make payments through your app. Between iPay, Jack Henry’s convenient payment solution, and on-the-spot, peer-to-peer payment through Zelle®, the big banks have nothing on you.
Pick a card, any card.
Give your users autonomy over fraud protection by allowing them advanced control over their cards. Switching cards on and off comes standard with Banno, and paired with JHA MyCardRules, users can block transactions made out-of-country, be notified about certain purchase types, and block transactions at restaurants or gas stations or an array of other vendor types. They can even set a custom spending limit of $500 (or $5,000). And where they recieve those notifications is completely up to them.
Tell them what they want to know.
Build trust with your customers and members by keeping them informed of the things they care about most. Allow them to set up alerts for high or low balances or transaction amounts. They designate the thresholds, and they choose the alert delivery method.
Keep a pulse on your users.
With Reports, you can understand trends to make better decisions. Learn how your users are using your app, get details about bill pay, track how much money is moved through transfers and gain insights about your users’ remote deposits, enrollments and more.
Security that saves time.
Banno has the latest in secure authentication solutions. Users can enroll themselves in two-factor authentication and take advantage of biometric or 4-digit passcode access, and self-service account recovery makes it easy for them to recover forgotten passwords. Plus, they can switch between accounts easily on mobile.
Everyone does it. We do it well.
Your customers expect the ability to accomplish simple banking tasks like managing accounts and transactions. They’re used to smooth app experiences like Instagram and Uber. What’s new to them is a banking app that delivers both.
Users can open new accounts, view their balances, statements, documents and notices all in one place. If a user has multiple accounts, they can set account nicknames to keep them straight, and they can customize their accounts dashboard to display which accounts they want to view and in what order.
With Banno, transaction lists become interactive with the ability to tag and add notes to transactions and attach images of receipts associated with the transaction. And navigating transactions is simple with search capability and the nice, fluid scrollability associated with native and progressive web apps.
Some conversations are easier in person. Make it easy for your users to find your branch and ATM locations— right within your app.
With Banno, depositing checks is a snap. Check deposits can happen anywhere, anytime on mobile devices with remote deposits.
Attract and retain business account holders with easy-to-access business banking functionality, like Banno’s Cash Management SSO.